Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you submit inquiries, request quotes, place an order, or otherwise communicate with us, such as:

• Name
• Email address
• Phone/WhatsApp number (if provided)
• Company name (if provided)
• Inquiry details, messages, and attachments you send us
• Shipping/billing information (if you place an order)

We may also collect information automatically from your browser or device when you use the website, such as IP address, device identifiers, pages visited, approximate location (derived from IP), and cookie data.

2. How We Use Information

We use information to:

• Respond to inquiries and provide customer support
• Process orders, payments, shipping, and returns (when applicable)
• Communicate about products, availability, pricing, and service updates
• Prevent fraud, abuse, and unauthorized access
• Improve website performance and user experience
• Comply with legal obligations and enforce our policies

We do not sell your personal information for money. If our practices change, we will update this policy. For broader U.S. state privacy concepts and terminology, see the National Conference of State Legislatures (NCSL) privacy law overview.

3. Communications (Email, Phone, WhatsApp)

If you provide an email address, we may email you about your inquiry or transaction. If you provide a phone number or WhatsApp number, we may contact you about your inquiry or order. Where marketing emails are sent, we aim to follow the CAN-SPAM Act (FTC guidance). Where automated/telemarketing texts or calls could apply, U.S. rules may be governed by the FCC consumer guidance on unwanted robocalls/texts and related rules.

4. Cookies & Analytics

We may use cookies and similar technologies to keep the site working, understand usage, and improve performance. Depending on our configuration, analytics tools may collect device and browsing information. You can typically manage cookies through your browser settings. For privacy risk management best practices, see the NIST Privacy Framework.

5. How We Share Information

We may share information with service providers only as needed to operate the business, for example:

• Payment processors (to process payments)
• Shipping carriers and logistics partners (to deliver orders)
• Website hosting, analytics, and security providers
• Customer support tools (to manage inquiries)

We may also disclose information if required by law, legal process, or to protect rights, safety, and security (for example, to respond to lawful requests by public authorities).

6. Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, such as responding to you, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements. Retention periods vary depending on the type of data and applicable requirements.

7. Data Protection & Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, but we aim to follow practical guidance such as the FTC's Protecting Personal Information: A Guide for Business.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps. For background on U.S. children's privacy, see the FTC's COPPA (Children's Online Privacy Protection Act) FAQs and the COPPA Rule page.

9. Your Privacy Rights (U.S.)

Depending on your state of residence and applicable law, you may have rights such as:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information (subject to exceptions)
• Opt out of certain processing (e.g., targeted advertising, where applicable)

To make a request, contact us at support@bulkvapes.com. We may need to verify your identity before completing certain requests.

For an overview of comprehensive state privacy laws (varies by state and changes over time), see NCSL – State Laws Related to Digital Privacy.

10. Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no single industry standard for responding to these signals, we may not respond to all Do Not Track requests.

11. International Visitors

If you access the site from outside the United States, your information may be processed in the U.S. or other jurisdictions where our service providers operate. By using the site, you understand that your information may be transferred to and processed in those locations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

13. Contact Us

Questions or requests? Contact us at support@bulkvapes.com.